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Leading Financial Institute for its Call Center Capital Business Process Management Services Pvt.Ltd rolls out Universus to multiple locations.
New Delhi—Jun 3 2003
The continuous endeavors to provide the best of services and support to leading Financial Institute has awarded Alliance orders for multiple locations.
After the successful implementation of UniVersus at GESBI, Gurgaon, GESBI has rolled out UniVersus at four other locations - Hyderbad , Pune Chennai and Mumbai.
With the installation of Alliance Universus at GE SBI Gurgaon, Alliance now shares a strong business relation with GE SBI. UniVersus provides them an on-line process of managing and answering the queries of customers by automating the activities such as customer service inquiries, application status transaction details etc. UniVersus has been running round the clock and caters to approximately 10,000 calls a day. To ensure No downtime of the system Alliance provides GE SBI with the best of support round the clock, nationwide. With this vivacious feedback, GE SBI now plans to install UniVersus at all major locations. The continuous endeavors to provide the best of services and support to GE SBI has awarded Alliance orders for multiple locations.
“Alliance believes that in today’s fast-paced marketplace, customer retention and satisfaction are achieved by providing the best and most comprehensive service”says Arvind Gopalakrishnan VP Operations India Alliance Infotech Private Limited .
About Alliance Infotech Pvt Ltd
Alliance Infotech (http://www.alliance-infotech.com) is an ISO 9001: 2000 certified company that offers Computer Telephony products and solutions. Established in 1997 and headquartered at New Delhi (India), Alliance has over the years demonstrated expertise in the field of enterprise grade computer telephony components and e-business infrastructure software. The company serves customers across verticals to meet their Customer contact management requirement – Telecom, Banks, Government, Real Estate, FMCG etc. Through custom application development and consulting services Alliance enable companies to reengineer critical business processes for stronger relationships and enhanced interactions. Alliance has over 300 man-years of experience and successfully support systems, which have answered around 10 million calls. For additional information, please visit www.alliance-infotech.com
Media Contact
Pooja Chaudhary
Public Relations
Alliance Infotech Private Limited
Ph: 91-11-26371851
Fax: 91-11-26371852
pooja.chaudhary@alliance-infotech.com
Alliance Infotech Private Limited
B-254 Okhla Industrial Area Phase-I
New Delhi-110020 (India)
Ph: 91-11-26371851
Fax: 91-11-26371852
www.alliance-infotech.com
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