Alliance Infotech’s VoiceXchange for HIV/AIDS Toll free helpline

New Delhi—Oct 15 2007
Now all your HIV AIDS related answers are just a call away. Alliance Infotech a global IT company and provider of computer telephony solutions, developed and implemented Free Help Line System for CRPF Wives Welfare Association.

This help line aims at raising awareness level of large number of people, and disseminates updated information and analysis on global, regional and country trends of HIV epidemic. The AIDS helpline gives you the time and a confidential space to explore your feelings, seek advice in confidence, without prejudice and get the information that you need.

This toll free helpline provides with dual functions, it uses IVR (Interactive voice response system) to provide automated knowledge to general public and two counselors share information about various services and help people in making right decisions.

We are proud to complete this project effectively, as this helpline will definitely help in changing the people’s behavior towards epic like AIDS and would provide critical information anytime and confidentially. Says Faieza Khan-Business Manager Alliance Infotech.

Alliance Infotech developed a centralized helpline solution by using its product VoiceXchange (IVR) with a configurable call flow. VoiceXchange was integrated and connected with the centralized database and E1 digital lines of CRPF. The solution also has features for call recording and call transfer to counselors. A flexible CRM software was further introduced which can be customized according to the need of UNAID. Reports can be generated and completely customized from the software as per requirement. The system will keep callers identity confidential, and counselors will answer all his/her queries. This will definitely benefit both kinds of people, one who is HIV positive and the one who is unknown.



About Alliance Infotech Pvt Ltd
Alliance Infotech (http://www.alliance-infotech.com) is an ISO 9001: 2000 certified company that offers Computer Telephony products and solutions. Established in 1997 and headquartered at New Delhi (India), Alliance has over the years demonstrated expertise in the field of enterprise grade computer telephony components and e-business infrastructure software. The company serves customers across verticals to meet their Customer contact management requirement – Telecom, Banks, Government, Real Estate, FMCG etc. Through custom application development and consulting services Alliance enable companies to reengineer critical business processes for stronger relationships and enhanced interactions. Alliance has over 300 man-years of experience and successfully support systems, which have answered around 10 million calls. For additional information, please visit www.alliance-infotech.com

Media Contact
Pooja Chaudhary
Public Relations
Alliance Infotech Private Limited
Ph: 91-11-26371851
Fax: 91-11-26371852
pooja.chaudhary@alliance-infotech.com

Alliance Infotech Private Limited
B-254 Okhla Industrial Area Phase-I
New Delhi-110020 (India)
Ph: 91-11-26371851
Fax: 91-11-26371852
www.alliance-infotech.com

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For further information contact:
info@alliance-infotech.com