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Alliance Infotech Wins Contract from Railways.
Assam—Mar 28 2003
Alliance Infotech recently won the contract for the Implementation of the Interactive Voice Response System at Railways .
Alliance Infotech New Delhi recently won the contract for the Implementation of the Interactive Voice Response System at Railways . This contract is considered one of the largest such projects in Railways. Most of the major system Integrators and CTI companies participated in this very competitive bid.
The Interactive Voice Response System (IVRS) has been designed to provide real-time information to the public regarding availability of reservations and arrival/departure of important trains. Passengers can call into the system learn about the factual position of the running of trains or can know their reservation status just by dialing into the system. With the Multilevel tree structure, user can step through the tree or get direct access to any section if they have been there before. The system requires no human intervention and can caters to 40 calls at a time. The system is connected to the central database through leased line modems. Users can access the IVRS for realtime updated information 24 hours a day and 7 days a week And to add more the multi - lingual option, makes the system much more user – friendly and easy to access.
Alliance was awarded the contract on the basis of our record of exceptional quality and customer service and our ability to provide innovative and efficient solutions for alternative system architectures”, said Ravi Baid , President, Alliance Infotech Private Limited “In addition, we are extremely pleased to work with Railways where our North Eastern Regional office is located,” added Mr. Baid .
About Alliance Infotech Pvt Ltd
Alliance Infotech (http://www.alliance-infotech.com) is an ISO 9001: 2000 certified company that offers Computer Telephony products and solutions. Established in 1997 and headquartered at New Delhi (India), Alliance has over the years demonstrated expertise in the field of enterprise grade computer telephony components and e-business infrastructure software. The company serves customers across verticals to meet their Customer contact management requirement – Telecom, Banks, Government, Real Estate, FMCG etc. Through custom application development and consulting services Alliance enable companies to reengineer critical business processes for stronger relationships and enhanced interactions. Alliance has over 300 man-years of experience and successfully support systems, which have answered around 10 million calls. For additional information, please visit www.alliance-infotech.com
Media Contact
Pooja Chaudhary
Public Relations
Alliance Infotech Private Limited
Ph: 91-11-26371851
Fax: 91-11-26371852
pooja.chaudhary@alliance-infotech.com
Alliance Infotech Private Limited
B-254 Okhla Industrial Area Phase-I
New Delhi-110020 (India)
Ph: 91-11-26371851
Fax: 91-11-26371852
www.alliance-infotech.com
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