Ballarpur Industries (BILT) turns to Alliance Solution to strengthen their Capital Business Division’s Client management.

New Delhi—July 12, 2001
Alliance Infotech delivers Automated Subscriber Query Handling System to BILT, Capital Business Division.

Ballarpur Industries (BILT) under the flagship of Thapar Group of Industries is one of the leaders in providing end-to-end technical consultancy in the business areas of paper, textiles, manmade fibers, engineering, chemicals, leather, Electronics, electrical and electronics, agro-business. BILT has a strong Trans-national presence, in Africa & the South East Asia. It also has taken up & completed engineering contracts in the Middle East, and technical consultancy for one of the largest joint sector pulp mills in Thailand.

The system delivered is for their Capital Business Division, one of the fastest growing SBUs under Thapar flagship. With increasing load of clients and limited resources to manage them required a system, which would manage the client interactions. Alliance delivered the perfect solution of Automated query Information system after three months of consultancy and development. The system empowers BILT to give a personalized service to their clients and a better response time.

Clients can dial into the system for certain information regarding

• Fresh Deposits
• Non-Receipt of FDR against Renewal Deposit
• Non-Receipt of Interest
• Tax Deduction, and Other Related Issues

System records all of the above queries and a call number is given to the subscriber, used for further references. System also records name, email-id, bank name for query follow-up and identification.

About Alliance Infotech Pvt Ltd
Alliance is a leading provider of unified communications and mobile business solutions. We allow companies to improve business communications with customers, partners and employees. Established in 1997, Alliance has been delivering the critical building blocks to serve the converging Internet and Telecommunications market segments.

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For further information contact:
info@alliance-infotech.com