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ACT-101: CT Fundamentals
This course is intended to provide an introduction to the world of telephony, telephone networks, and telephony functionality. It is designed as a prerequisite for an individual pursuing a complete working knowledge of computer telephony.
Pre-requisite
Candidate must have advance knowledge of Computer Science.(memory management, configuration management, threads, CPU handling)
Should have sound knowledge of C, C++.
Aptitude for Learning New Technologies and Applications
Good Grasping Power and Hard Working:
Why Telephony Fundamentals?
Telephony Fundamental course helps in learning different terminology of Computer Telephony, its solution, and its applications in various areas. This course discusses about different types of signaling (analog and digital), concepts of PBX, ACD, ISDN, E-1, Voice Responding Unit, etc. This also discusses about the standards used in Telephony, Basic Call Capabilities of Telephony. The essentials of Telecommunications and technology used have been discussed.
What will you achieve?
Once the course has been completed successfully, you will be able to:
Describe voice processing concepts
Describe different types of services provided by the Central Office
Discuss the functions and services of the private branch exchange (PBX)
Discuss the purpose and components that make up a VRU
Discuss the terms associated with the Public Switched Telephone Network (PSTN)
Areas covered under Module-I
Introduction To Computer Telephony
Understanding Computer Telephony Solutions
Characteristics of Analog and Digital Transmission
Features and Benefits of Integrated Service Data Network (ISDN)
Basic Capabilities of Automated Computer Telephony Systems
Computer Telephony Standards
Duration:
Six Months
ACT-102: CT Development
Dialogic CT Hardware Solutions
Pre Requisite
Students must be familiar with analog and digital telephony concepts and protocols and have a basic understanding of the Windows NT operating system. Telephony Fundamentals is a recommended
Why CT Developer Module?
This course will help in learning how to:
This also describes different Dialogic products and their features so that the students can acquire more information to choose which hardware and which product to be used for different CT solutions.
What will you achieve?
At Successful completion of the module, you will be able to:
Discuss the architecture, functionality, and features of the following:
analog and digital network interface products
voice and fax products
conferencing and switching products
the Antares™ platform and supported technologies
Create computer telephony (CT) solutions to meet various CT application requirements
Define techniques required to validate installed products
Discuss PC host requirements needed to support various CT products
Areas covered under Module 102
SCbus™ and CT Bus™ Architecture
Voice and Fax Products
Conferencing and Switching Products
Installation of Dialogic voice and network products
Validation Technique for installed products
Installing Dialogic hardware and software in the Windows NT® environment
ACT-103: CT Connect
This course is intended to provide an introduction to the world of CTI and CT MediaTM Access. It is designed as a prerequisite for an individual pursuing a complete working knowledge of computer telephony.
Upon completion of this course participants will be able to define CT terminology, understand customer motivation for CTI and CT media solutions, explain CTI services, and will have experience planning a number of complete CT solutions.
This course covers the following:
Computer Telephony Integration Overview
CTI Standards
CTI Concepts (Models & Architectures)
CTI Telephone Emulation
Applied CTI Systems (Switch Control & Coordination)
PC-based Switching
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