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Alliance TelCRM dramatically improves the quality, success, and productivity of every inbound / outbound customer contact. By combining function, intelligence, and flexibility, this module fully satisfies the needs of today's complex, mission-critical customer contact requirements. Valuable information on the Campaign and Query dialing results are displayed in real time. This allows the Supervisor to make critical marketing decisions and/or corrections on the fly.
By easily integrating with existing voice and data systems and managing IVR / outbound applications AllianceTelCRM seamlessly automates all activities pertaining to inbound call management / handling and outbound campaigns. It features advanced productivity tools designed to increase the quantity - and quality - of customer contacts.
The depth and breadth of AllianceTelCRM is unrivaled by other offerings:
Robust software tools for defining, implementing, and modifying campaign strategies
Automated solutions for the mechanics of call scheduling (to be supported by CRM)
Management tools for monitoring individual agents and overall center performance
Open architecture that meets changing business and technology requirements .
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