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Social Services
Neighborhood Watch
Many local citizen's groups have formed neighborhood watch associations to guard
against crime. Computer Telephony systems can be used to coordinate these
efforts and to report trouble when it occurs. Members of the watch group call a
number to listen to a report on problems experienced in the neighborhood. If
information needs to be circulated quickly to a large number of homes, the
system dials numbers automatically and plays a recording.
Job Lines
A community job line can speed up the search for employment and provide an easy
means of accessing information for the unemployed. The system is programmed to
take input from employers indicating the type of job, job description, salary,
and other pertinent information. Job seekers dial the system and search for jobs
by category, following system prompts.
Unemployment Verification
People receiving unemployment benefits are required to report their job-search
efforts periodically to unemployment agencies. A lot of time is wasted waiting
in line, answering questions, and filling out forms. A Computer Telephony system
can help automate some of these procedures. Each person receiving unemployment
compensation is required to call the system at the end of each week and enter
his or her Social Security number for verification. They are prompted to enter
the telephone number of any business where they had been interviewed that week.
They are then asked to record a message indicating if they worked that week and
on which days. Caseworkers transcribe this information into their records during
the week.
Emergency Services
Computer Telephony systems can be used in conjunction with emergency telephone
systems to detect the incoming telephone number of the caller and to look up the
address automatically. This helps the operator determine the location of the
caller as soon as the call comes in so that emergency vehicles can be dispatched
immediately, even when the caller is unable to provide a location.
Elder Check
Computer Telephony systems can be used to automatically call the elderly and
homebound on a regular schedule. If the call is not answered, a social worker or
volunteer can be dispatched to check on the person.
Community Voice Mail
Computer Telephony systems can be used to provide telephone services for the
homeless or other groups who do not own telephones but need access to telephone
services. Individuals can receive messages at any time at private voice
mailboxes and can use the system to check on job opportunities or stay in touch
with family members.
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