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Power Utilities
Service Outage
Power companies receive thousands of calls whenever a power outage occurs. The
volume of calls prevents emergency calls from getting through. A Computer
Telephony system answers these calls automatically, identifies the calling
exchange as being in the affected area (using ANI), and plays a recorded
message.
Emergency Notification
In the event of an emergency such as a flood or accident at a power plant, a
Computer Telephony system places calls to many numbers simultaneously and
delivers a recorded message, including evacuation procedures.
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