For businesses today, streamlined communications have become vital to the very existence. The need for cost-effective communications solutions has become evident in all market places.

We encourage you to contact us to collaborate on the applications which would work best for you and your business. The following are suggested applications that would apply to the given verticals.

Mobile User

Personal Communication Agents

Personal communication agents leverage the power of Computer Telephony to help people stay in touch. Functioning like an electronic assistant, personal communication agents can screen and forward calls based on a user's itinerary and instructions. For example, a user may elect to have calls that are received between 8 AM and 9AM, and 11AM and 1PM forwarded to a car phone; calls that are received between 9AM and 11AM are forwarded to a pager number; and calls received after 1PM are forwarded to the office phone. They may also allow users to use an electronic phone book and place calls from different locations while automatically compensating for changes in area, city, and country codes. The user interface for personal communication agents has typically used voice prompts and touch tone digit input, but more and more systems are making use of technologies such as automatic speech recognition (ASR) to provide a more efficient and natural voice interface, which is key for mobile users.

Voice Dialing

Voice dialing is one of many voice-activated services that rely upon automatic speech recognition (ASR) technology to perform tasks for users. With voice dialing, callers may either speak the number they want dialed (nine-one-one-...), or they may use a pre-set phone number alias (call home). Voice dialing systems may also use a voice-print (based on how a person speaks a key word) in place of touch tone access codes, providing a higher level of security for callers who are traveling. While voice dialing is extremely valuable for people who are using wireless services, this natural user interface is also a valuable feature in solutions aimed at wireline users.

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