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Manufacturing
Automated Testing
Companies that produce telecommunications equipment need to test their products
to measure quality before they are shipped. Testing a telephone system, for
example, requires placing thousands of calls to simulate the kind of traffic
encountered in daily use. This procedure can be automated by a Computer
Telephony system that generates phone calls without human intervention. A
computer monitors the progress of the test and generates reports that are used
to verify system performance and identify problems.
Component Availability
Manufacturing can be brought to a halt by the unavailability of a component part
such as a computer chip. A Computer Telephony system can be used to maintain and
update an inventory of the availability of components. By placing a phone call
to a supplier and entering a part number, a production supervisor can determine
the number of components available and scheduled delivery dates.
Scheduling Sub-Contractors
Projects that involve more than one contractor have to be closely scheduled to
avoid costly production delays. A Computer Telephony system can help automate
the scheduling process. Callers enter a job code and select from a menu that
provides information about job status, budget status (including cost overruns),
and worker availability. An associated computer system calculates and
recalculates critical paths, and the Computer Telephony system provides
notification by placing a call and playing a message before impending problems
arise. For example, if the electricians are late in completing the wiring on a
construction site, the painters and plasters may have to be rescheduled.
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