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Hospitality
Wake-up Calls
Hotel guests schedule their own wake-up calls by dialing a number and answering
a series of prompts by pressing the appropriate touch tone digits on their
telephone keypad. The system places a wake-up call at the scheduled hour. If the
call is not answered, or the line is busy, the system waits a programmed
interval of time and places the call again.
Concierge
A hotel can use a Computer Telephony system in place of a concierge, or as a
backup when the concierge is not on duty. Guests call a special hotel extension
and hear a menu of options such as local restaurants, entertainment, or hotel
services. Other menus narrow the choices by prompting them to enter, for
example, the type of food they would like. The system is designed to place calls
automatically once a selection is made.
Voice Mail
Hotel guests are assigned voice mailbox numbers and passwords for the duration
of their stay, or as a special courtesy to business travelers, for several days
after their departure. Guests can call into the system from their hotel room or
from a pay telephone to record or retrieve a message at any time. Message
waiting lights alert guests to stored messages.
Reservations
The process of reserving a hotel room and ordering other hotel-related services
(transportation, meals, etc.) can be automated by a Computer Telephony system.
Callers are prompted to enter the city they wish to visit in order to hear a
list of local hotels. Once a hotel is selected, current rates are provided, and
reservations are taken. A confirmation number is provided automatically. The
system can transfer callers to a live operator if they have any questions or
problems that cannot be resolved.
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