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Health Care
Patient Information
Hospitals can use an automated attendant and messaging system to free the
switchboard for more important matters. Callers who need to reach patients or
find out about their status call in and enter the patient's last name. The
system transfers the call to the patient's room, if appropriate, or plays a
recorded message about the patient's condition. Callers can also leave messages
for the patient. In addition, the hospital provides recorded information about
visiting hours.
Appointment Scheduling
A Computer Telephony system can help automate the process of making an
appointment with the doctor. Patients call at any time and enter their name.
They are prompted to select an available date and time. Cancellations can also
be phoned in at any time. A computer processes the information and sends it to a
printer so the medical staff has a weekly schedule. The system is programmed to
place a recorded reminder call to each patient the day before an appointment.
Drug Information
People taking prescription drugs dial a number to obtain information about their
specific medication. Information includes relative cost, generic substitutes,
potential side effects, and drug interactions.
Medical Transcripts
People applying for jobs or for health insurance are often asked for medical
records. If doctors and hospitals keep these records in a computer database,
they can be faxed automatically to a designated number. Callers dial in and
enter a password and security code (to protect the system and their personal
records). Once their identity is verified, they are prompted to enter the
telephone number of the person or organization that should receive the faxed
records.
Test Results
With appropriate password protection, doctors and/or patients can dial in to
hear the results of lab work as they are read out from a database.
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