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Entertainment
Ticket Sales
People wishing to order tickets call a Computer Telephony system and select from
a menu of upcoming events. They are prompted to enter the area of the arena or
hall where they wish to sit and are told if seats are available and in what
section. Once tickets are selected, callers are prompted for a credit card
number. Once credit validation is obtained, they are prompted to enter an
address and phone number so that the tickets can be mailed.
Concert Schedules
Information on upcoming concerts can be provided more effectively by a Computer
Telephony system. Callers are presented with a menu of choices and are able to
select the concert information they are interested in, instead of having to
listen to a long list of current events. Sponsors of each event are given an
access number to record late-breaking information, or they can have the
performing artist leave a message for callers. Callers may also choose to be
connected to selected box offices.
Horoscopes
A computer can be programmed to take information from callers and generate a
personalized horoscope instead of the standard ones normally offered over the
phone. Fax-on-demand options can deliver a printed copy.
Crossword Puzzles
Crossword puzzle fans who get stuck trying to complete the daily puzzle in the
newspaper call and get answers by entering the "down" or "across" number of the
clue. A surcharge is added to the cost of the call to generate revenue for the
newspaper. A fax-out option can return a fresh copy of the day's puzzle.
976/900 Services
976/900 services provide pre-recorded information or entertainment services such
as news, sports results, or weather. Callers dial a number and hear a recording.
Generally a surcharge is added to the normal price of the call. A more elaborate
system lets callers choose from a menu of options or connects them to operators
or to other callers.
Sports Results
Callers dial to hear up-to-the-minute sports scores or results.
Theater Movie Schedules
Customers place a call and find out what movies or shows are currently playing
and the location of the theater. Return-fax options can also send maps, seating
diagrams, or promotional coupons.
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